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Arvixe still not there yet?

04 Apr

I am beginning to get the idea that some members of Arvixe are giving false information in an attempt to make it appear to the customer/ or their supervisors that we are the one in the wrong and that they are ‘doing their best’ to sort out the problems, possibly in attempt to coverup their mess.

Maybe I’m wrong, but I just cannot see why it takes 3 weeks to setup a server with a domain name pointing to the same address, NOT install tomcat and give the customer the CORRECT details to connect to their hosted account.

Yesterday I received an emails clearly stating:


The ------ server is now the --- server so its(sic) not on the wrong server.

However after checking and executing a ‘ping’ to the customers REGISTERED domain name and a ping to the ‘—’ server I find that they are NOT the same servers

The server that they claimed was “NOT the wrong server”

ping ---.------.com
PING ---.------.com (---.---.---.52): 56 data bytes
64 bytes from ---.---.---.52: icmp_seq=0 ttl=49 time=260.736 ms
64 bytes from ---.---.---.52: icmp_seq=1 ttl=49 time=261.221 ms
64 bytes from ---.---.---.52: icmp_seq=2 ttl=49 time=259.718 ms

The customers DNS server:

ping -------.com
PING -------.com (---.---.---.2): 56 data bytes
64 bytes from ---.---.---.2: icmp_seq=0 ttl=53 time=259.538 ms
64 bytes from ---.---.---.2: icmp_seq=1 ttl=53 time=260.570 ms

Clearly the pings resolve to different IP addresses, and after checking the content of the servers that are supposed to be ‘right and the same’, it was clear that they are NOT the same.

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  1. Destroyer

    April 5, 2012 at 6:51 am

    Thanks Noah,
    But we are well past that stage,
    I even sent copies of messages to your ‘internal QA’, Unfortunately it has cost both myself and my customer significant expense.

    Currently where it stands:
    1. Loss of three weeks over a very trivial issue that another hosting company solved in under one hour.
    2. Loss of endless hours in a highly stressful environment with your on line help.
    3. Incorrectly informed about the service We should have been using
    4. Virtually guaranteed that a ‘more expensive upgrade would ‘solve the issues’, which it didn’t.
    5. Four or six server changes (I’ve lost track), some without notification.

    And finally:
    6. Loss of a valuable customer (MY customer), whom I have had to dump all this on….. no amount of analysis is going to get him back.

    But what really gets my back up……… ,
    Is that on more than one occasion I successfully had the system running (I have screen shots), only to have Arvixe staff de-construct my working systems, whilst they screwed about with their own solutions (which incidentally STILL include a fetish to install and start TOMCAT when it is NOT NEEDED).

    Why the HELL can your staff not work off line then image their ‘test’ system onto the customers partition ONCE they have the customers approval, WHY must they work LIVE?