I am beginning to get the idea that some members of Arvixe are giving false information in an attempt to make it appear to the customer/ or their supervisors that we are the one in the wrong and that they are ‘doing their best’ to sort out the problems, possibly in attempt to coverup their mess.
Maybe I’m wrong, but I just cannot see why it takes 3 weeks to setup a server with a domain name pointing to the same address, NOT install tomcat and give the customer the CORRECT details to connect to their hosted account.
Yesterday I received an emails clearly stating:
The ------ server is now the --- server so its(sic) not on the wrong server.
However after checking and executing a ‘ping’ to the customers REGISTERED domain name and a ping to the ‘—‘ server I find that they are NOT the same servers
The server that they claimed was “NOT the wrong server”
PING ---.------.com (---.---.---.52): 56 data bytes
64 bytes from ---.---.---.52: icmp_seq=0 ttl=49 time=260.736 ms
64 bytes from ---.---.---.52: icmp_seq=1 ttl=49 time=261.221 ms
64 bytes from ---.---.---.52: icmp_seq=2 ttl=49 time=259.718 ms
The customers DNS server:
PING -------.com (---.---.---.2): 56 data bytes
64 bytes from ---.---.---.2: icmp_seq=0 ttl=53 time=259.538 ms
64 bytes from ---.---.---.2: icmp_seq=1 ttl=53 time=260.570 ms
Clearly the pings resolve to different IP addresses, and after checking the content of the servers that are supposed to be ‘right and the same’, it was clear that they are NOT the same.
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